Privacy Policy

Introduction

OreGlow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Communicate with us via email or phone
• Participate in surveys or promotions

This information may include your name, email address, phone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our products and services
• Improve our website and user experience
• Send promotional communications if you have opted in
• Comply with legal obligations
• Prevent fraudulent activity and ensure website security

Legal Basis for Processing

Under the UK GDPR and Data Protection Act 2018, we process your personal data based on:

• Your consent when you provide information voluntarily
• Legitimate interests in operating and improving our business
• Contractual necessity when fulfilling requests or inquiries
• Legal obligations we must comply with

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Your Rights

Under UK data protection law, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

OreGlow
31 Fore Street
Exeter EX4 3HY
United Kingdom
Phone: +44 1392 702 583
Email: [email protected]